Inkampani yeInshorensi ebizwa ngokuthi Channel Life iye yohlwaywa kanobomi yi-Ombudsman nge-Inshorensi Yexesha Elide athi uJaji Ron McLaren kungenxa yokusebenza kwabo “ngobuxelegu” ekulawuleni izicelo.
I-Ombudsman ithi iofisi yayo ayifane “umlinganiselo ophantsi kangaka weenkonzo” ibe iya yayalela ukuba kuhlawulwe iindleko eziyi-R7500 kumfaki-sicelo ngenxa yokungaphathwa kakuhle nangenxa yoxinezelelo.
Umnikazi we-inshorensi wasweleka ngomhla ka-4 Novemba 2013 kwaza kwafakwa isicelo ngomhla ka-13 Disemba 2013.
Phakathi komhla ka-17 Disemba 2013 noka-24 Novemba 2015, i-Channel Life ngaphantsi kwezihlandlo ezintlanu yacela amagqwetha awayesaba amafa omfi ukuba bafake amaxwebhu ezicelo – nakuba la maxwebhu anikezelwa kule nkampani ye-inshorensi kumhla ka-24 Februwari 2014.
I-Channel Life yahlawula R2 384.21 ngeso sicelo ngomhla ka-12 Meyi 2016. Yahlawula imali eyayingekahlawulwa eyi-R21 789.14 ngomhla wesi-3 Juni 2016.
Le nkampani ye-inshorensi yathi akukho nzala iza kuhlawula njengokuba ukusatyelwa kwesicelwa kuye kwalibaziseka ngezicelo ezazifuneka nezafika emva kwexesha kumabi wamafa.
Umhlolokazi womfi uye wafaka isikhalazo. Kwaza emva kokungenelela kwe-ofisi ye-Ombudsman, i-Channel Life yavuma ukuhlawula inzala eyabalwa ukususela ngomhla ka-18 Juni 2014.
I-Channel Life yacelwa yi-ofisi ye-Ombudsman ukuba ikucingisise ukuhlawula umthoba-ntliziyo.
I-Channel Life yeza ne-R1 500 etafileyo neyakhatywa ngumkhalazi.
Lo mba washukuxwa kwitlanganiso yothethathethwano ne-ofisi ye-Ombudsman ngokusekelwe kwisibakala sokuba i-Channel Life yayisele iwafumene amaxwebhu esicelo ubuncinane ngomhla ka-17 Juni 2014 nokuba ukuqhubeka kucelwa amaxwebhu emva koko kwalibazisa intlawulo kwaza kwabangela ukuxakeka noxinezeleko kumfaki sicelo.
Kule ntlanganiso kwavunyelwana ukuba intlawulo ye-R7500 yokuxakeka nokuxinezeleka okuye kwafunyanwa ngumfakisicelo.
I-Channel Life yakuphikisa oku yaza yaphakamisa ukuba ngomhla ka-17 Juni 2014, inkampani ye-inshorensi yayicinga ukuba kusafuneka amaxwebhu.
Ithe isizathu sokuba le nkampani iqhubeke ifaka izicelo kungenxa yokuba umabi wamafa akazange aphendule izicelo zabo.
I-Channel Life yavuma ukuba yalibazisa ukuhlawulwa kodwa yoleka ngelithi “oku kwakungenxa yokulindela ukuqinisekiswa kwezixa “.
Iye yongezelela ngelithi isixa se-R7 500 njengomthoba-ntliziyo yayiqatha kakhulu kunamatyala adluleyo ibe ingacingisiswanga kakuhle. I-Channel Life ithe ngoxa ingenzanga ngokugqwesileyo kwesi sicelo, kwangaxeshanye, ayenzanga nto imbi.
I-Channel Life yabeka umthobantliziyo R2 500 neyakhatywa ngawo omane ngumfaki-sicelo.
Uphindwe washukuxwa lo mba kwintlanganiso yothethathethwano ngomhla ka-20 Januwari 2017 nekuye kwavunyelwana noko kuye kwagqitywa ngaphambili.
I-Channel Life iye yayalelwa yi-Ombudsman ukuhlawula lo mthobantliziyo oyi-R7 500. Inkampani ye-nshorensi ide yavuma.
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